The overall impression and satisfaction level a guest has from their interactions with the host, the property, and the surrounding area during their stay.
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Glossary Term: Guest Satisfaction
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The highest rating a guest can give a short-term rental property on platforms like Airbnb and VRBO, indicating exceptional quality, service, and experience.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing all aspects from pre-booking to post-stay.
Thorough cleaning, inspections, and any necessary repairs or updates conducted at the end of the year to prepare a short-term rental property for the upcoming season.
A system for handling maintenance requests from guests, including tracking, communication with service providers, and resolution.
Additional features or services provided by hosts to elevate the guest experience beyond basic accommodations, such as high-speed Wi-Fi, streaming services, board games, local guidebooks, or welcome baskets.
A proactive plan outlining regular inspections, cleaning tasks, and preventative maintenance activities for a short-term rental property, ensuring its optimal condition and guest satisfaction over time.
A common guest request at short-term rentals, particularly for business travelers. Providing an iron and ironing board or offering ironing services can enhance guest satisfaction.
The process of collecting, analyzing, and responding to guest reviews and feedback to improve the rental experience and address any issues.
Implementing measures to ensure the consistent quality of the guest experience, including regular property inspections, guest feedback surveys, and standardized procedures.
The quality of service provided to guests at Ibis hotels, including responsiveness, helpfulness, and problem-solving.
The ongoing process of improving and enhancing various aspects of short-term rental management to maximize guest satisfaction, efficiency, and profitability.