Reviews, ratings, and comments provided by guests after their stay, offering valuable insights into guest satisfaction and areas for improvement.
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Glossary Term: Guest Satisfaction
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A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental property to others.
Effective and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to enhance satisfaction and encourage positive reviews.
The valuable insights and suggestions provided by guests after their stay, often through reviews or direct communication, which can help hosts improve their properties and services.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing communication, cleanliness, amenities, and overall experience.
The overall impression and satisfaction a guest derives from their stay at a short-term rental property, encompassing all aspects of their experience.
A recognition program on Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria.
The proactive approach of anticipating and exceeding guest expectations throughout their entire short-term rental experience.
A term for a host known for providing a consistently high-quality guest experience across all areas of their short-term rental operation.
Creating a memorable and positive experience for guests through thoughtful touches, personalized amenities, and seamless communication.
The overall impression and satisfaction a guest has with their stay at a short-term rental property, encompassing all aspects from booking to checkout.
A recognition awarded by Airbnb to hosts who consistently provide exceptional hospitality and meet specific performance criteria.