A feature within a property management software or platform that consolidates all guest communication from multiple channels, such as Airbnb, VRBO, and email, into a single dashboard for efficient management.
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Glossary Term: Guest Messaging
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The use of automated messaging tools to streamline guest communication, such as sending booking confirmations, check-in instructions, and pre-stay information.
A feature on some messaging platforms that allows hosts to highlight important information, such as house rules or check-in instructions, at the top of their inbox or a specific conversation thread.
The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.
The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
The shared responsibility of responding to guest inquiries, providing information, and addressing concerns throughout the booking and stay process in a short-term rental, often handled by co-hosts or a property manager.
The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
A communication system that integrates various messaging channels, such as email, SMS, and in-app messaging, allowing hosts to manage all guest communication from a single platform.
The ongoing interaction between hosts/property managers and their guests, encompassing pre-arrival information, check-in instructions, during-stay support, and post-stay feedback.