Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance future guest experiences.
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Glossary Term: Guest Feedback
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Feedback and ratings provided by guests about their experiences at a short-term rental property, influencing future bookings.
A metaphor for the constant flow and variety of guest reviews received for a short-term rental property.
An abbreviation for “Short-Term Vacation Survey Response,” it refers to the feedback provided by guests through post-stay surveys, often used by hosts and property managers to gather insights, identify areas for improvement, and enhance future guest experiences.
A colloquial term for a list of minor complaints or criticisms, often used humorously. In the context of short-term rentals, it might refer to a guest’s nitpicky feedback or a host’s list of minor property imperfections.
The use of natural language processing (NLP) techniques to analyze guest reviews and feedback, identifying positive and negative sentiment to improve guest experiences and address potential issues.
The process of encouraging guests to leave positive reviews after their stay, often through follow-up communication and incentives.
A plan for managing online reviews, including responding to both positive and negative feedback in a timely and professional manner to maintain a positive online reputation.
The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
Actively monitoring, responding to, and managing guest reviews across various platforms, addressing concerns, highlighting positive feedback, and maintaining a strong online reputation.
Regularly reviewing and analyzing guest reviews, comments, and feedback from platforms like Airbnb and VRBO to identify areas for improvement and enhance the rental experience.