A thoughtful welcome amenity provided to guests upon arrival, typically containing a selection of snacks and drinks.
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Glossary Term: Guest Experience
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Refers to the strategic use of space within a short-term rental to optimize flow, functionality, and aesthetic appeal. It considers factors like furniture arrangement, traffic patterns, and the overall layout to create a comfortable and inviting guest experience.
The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
Implementing strategies to make the guest arrival and check-in experience as seamless and stress-free as possible, such as clear instructions, keyless entry, or welcome gifts.
Equipment provided for guests to enjoy snorkeling, commonly offered in short-term rentals located near bodies of water.
A television system with lower resolution than HDTV, which may be present in older properties and impact the guest experience.
Decorative elements added to a short-term rental property to enhance ambiance and create a festive atmosphere during specific times of the year, such as holidays or special occasions.
A family of moths known for their hovering behavior and long tongues, sometimes mistaken for hummingbirds, and can be a fascinating sight for guests staying in areas where they are common.
The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
A unique and memorable activity or service offered to guests, often highlighting local culture, attractions, or the host’s expertise.
A Danish term for “Fun Design,” emphasizing the use of playful and engaging interior design elements to enhance guest experience.
A Danish phrase for “Fun Company,” emphasizing the importance of creating a welcoming and enjoyable atmosphere for groups of guests.