An electronic document or app providing guests with essential information about the property, amenities, house rules, and local recommendations.
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Glossary Term: Guest Experience
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Non-essential furnishings and accessories used to enhance the aesthetic appeal and overall ambiance of a short-term rental property.
Basic amenities provided in the bathrooms of short-term rentals, such as toilet paper, towels, soap, shampoo, and conditioner, enhancing guest comfort and satisfaction.
A comprehensive list of cleaning tasks to be completed between guest stays in a short-term rental property, ensuring a consistently high standard of cleanliness.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, or local tour arrangements, enhancing the guest experience.
A professional designation for individuals with expertise in developing, managing, and marketing tourism products and experiences, potentially applicable to short-term rental management.
A personalized and unique travel experience tailored to the interests and preferences of the guest, often offered by short-term rental hosts to enhance guest satisfaction and differentiate their listings.
A visual representation of the steps a guest takes from the moment they become aware of your short-term rental to the end of their stay and beyond, used to identify areas for improvement in the guest experience.
A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.
The integration of internet-connected devices and appliances within a short-term rental property. This can include smart locks for keyless entry, smart thermostats for energy efficiency, smart lighting for ambiance control, and voice assistants for guest convenience.
A collection of thoughtful gifts and essential items provided to guests upon arrival at a short-term rental, typically including local treats, toiletries, and a welcome note.
A small token of appreciation offered to guests upon arrival at a short-term rental, such as a bottle of wine, local snacks, or a personalized note, enhancing the guest experience and creating a welcoming atmosphere.