An electronic document or app providing guests with essential information about the property, amenities, house rules, and local recommendations.
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Glossary Term: Guest Experience
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Non-essential furnishings and accessories used to enhance the aesthetic appeal and overall ambiance of a short-term rental property.
Basic amenities provided in the bathrooms of short-term rentals, such as toilet paper, towels, soap, shampoo, and conditioner, enhancing guest comfort and satisfaction.
A comprehensive list of cleaning tasks to be completed between guest stays in a short-term rental property, ensuring a consistently high standard of cleanliness.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, or local tour arrangements, enhancing the guest experience.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, restaurant reservations, or tour bookings. This enhances the guest experience and provides additional revenue streams.
A professional designation for individuals with expertise in developing, managing, and marketing tourism products and experiences, potentially applicable to short-term rental management.
A personalized and unique travel experience tailored to the interests and preferences of the guest, often offered by short-term rental hosts to enhance guest satisfaction and differentiate their listings.
A visual representation of the steps a guest takes from the moment they become aware of your short-term rental to the end of their stay and beyond, used to identify areas for improvement in the guest experience.
A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.
The integration of internet-connected devices and appliances within a short-term rental property. This can include smart locks for keyless entry, smart thermostats for energy efficiency, smart lighting for ambiance control, and voice assistants for guest convenience.
A collection of thoughtful gifts and essential items provided to guests upon arrival at a short-term rental, typically including local treats, toiletries, and a welcome note.