A collection of thoughtful gifts and essential items provided to guests upon arrival at a short-term rental, typically including local treats, toiletries, and a welcome note.
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Glossary Term: Guest Experience
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A process that allows guests to access a property without in-person interaction with the host or property manager. This typically involves using smart locks, keypads, or lockboxes.
The act of making a property safe for children by securing furniture, covering outlets, and removing potential hazards.
Smart lighting systems in short-term rentals that adjust color temperature and intensity throughout the day to mimic natural light patterns, promoting better sleep for guests.
Additional perks or services offered to guests free of charge, such as toiletries, snacks, Wi-Fi, or access to amenities like a pool or gym.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.
A process that allows guests to access the property without any face-to-face interaction with the host, typically through keyless entry systems, lockboxes, or smart locks.
Arranging for professional food and beverage services for guests, often for special events or enhanced experiences.
The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.
A tranquil outdoor space often featured as an amenity in short-term rentals, promoting relaxation and well-being.