The process of enhancing various aspects of the guest journey, from booking to checkout, to provide a positive and memorable experience.
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Glossary Term: Guest Experience
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A booking policy that allows guests to cancel their reservation within a specified timeframe and receive a full or partial refund, often attracting travelers seeking flexibility and peace of mind.
Refers to the areas of a short-term rental property that are visible and accessible to guests, such as the living room, dining area, kitchen, and guest bedrooms, emphasizing the importance of presentation and cleanliness in these spaces.
Clear and timely communication between hosts and guests, fostering positive relationships and addressing inquiries promptly.
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
The aesthetic elements and furniture within a short-term rental property that contribute to its overall style, comfort, and appeal to potential guests.
The overall aesthetic and design theme of a short-term rental property, influencing its appeal to specific guest demographics.
A detailed plan provided by hosts to guests, outlining suggested activities, attractions, restaurants, and transportation options in the area surrounding the short-term rental.
A characteristic of successful short-term rental hosts who pay close attention to even the smallest details to ensure a positive guest experience.
The integration of technology and automation within a short-term rental to control and manage various aspects of the property, such as lighting, temperature, and security.
A curated list of local recommendations, attractions, and points of interest provided by hosts to enhance the guest experience and showcase the destination.
Feedback provided by guests directly to hosts, often through private messages or reviews on platforms like Airbnb and VRBO. This type of feedback is valuable for hosts to understand guest experiences and improve their listings.