An unexpected or unsettling experience that a guest or host may have during a short-term rental stay, often related to the property’s history or perceived paranormal activity.
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Glossary Term: Guest Experience
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Additional amenities that go beyond the basic necessities, such as hot tubs, swimming pools, game rooms, or bicycles, offered to enhance guest experience and justify higher rental rates.
Timely and clear communication between hosts and guests throughout the booking process, including inquiries, booking confirmations, pre-stay instructions, and post-stay follow-up, to ensure a smooth and enjoyable experience.
A streamlined and hassle-free check-in process that allows guests to easily access the property upon arrival, whether through a keyless entry system, lockbox, or personal greeting.
A set of standardized procedures for cleaning and sanitizing a short-term rental property between guest stays, ensuring a hygienic and welcoming environment.
The level of convenience guests experience when entering and accessing the short-term rental property, often influenced by factors like keyless entry, clear instructions, and accessibility features.
The practice of allocating a portion of short-term rental profits back into the business, such as property improvements, marketing, or guest experience enhancements.
The essential amenities that guests expect in a short-term rental, such as toiletries, linens, and towels. Providing ebasic amenities ensures a comfortable and satisfactory guest experience.
The network of businesses and services that cater to the needs of short-term rental owners and guests, such as cleaning services, property management companies, and guest experience providers.
Providing a diverse and interesting collection of kitchenware, including utensils, cookware, and tableware, to enhance the guest experience in a short-term rental.
The renowned welcoming and hospitable nature of the Djiboutian people, enhancing the guest experience and fostering positive interactions.
The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.