A theory of personality that suggests individual differences in personality are based on biological factors, which can be applied to tailor guest experiences based on personality types.
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Glossary Term: Guest Experience
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The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.
The continuous shift in what travelers anticipate and demand from short-term rental accommodations, influenced by factors like technology, travel trends, and changing consumer preferences.
Interior design elements and decorations used in short-term rentals that evoke a sense of tranquility and relaxation, often incorporating nautical themes, cool colors, and natural materials.
Marketing strategies focused on creating memorable experiences for guests, enhancing their stay and encouraging positive reviews and word-of-mouth referrals.
The process of crafting memorable and engaging experiences for guests staying in a short-term rental, often focusing on local attractions, amenities, and personalized touches.
The overall experience of a guest staying at a short-term rental property, encompassing all aspects of their stay from booking to checkout, with a focus on satisfaction and positive reviews.
The use of smart home technology in short-term rental properties to enhance guest experience, improve security, and automate tasks such as temperature control, lighting, and access control.
The visual attractiveness and overall ambiance of a short-term rental property, influencing its appeal to potential guests.
A Greek concept of flourishing and well-being, relevant for hosts finding fulfillment and purpose in creating positive experiences for their guests.
Detailed reviews and ratings provided by guests on platforms like Airbnb and VRBO, assessing the quality of the rental, host communication, and overall experience.
The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.