The process of researching, organizing, and booking activities and experiences for guests during their stay, often provided as an additional service by short-term rental hosts or property managers.
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Glossary Term: Guest Experience
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Providing guests with curated lists of recommended activities, attractions, restaurants, and local experiences tailored to their interests and the destination.
The process of creating, organizing, and sharing travel itineraries with guests, including local recommendations, transportation options, and activity bookings.
A design process involving continuous improvement of a rental space or guest experience based on feedback, data analysis, and evolving guest preferences.
A hypothetical term emphasizing the importance of intelligent and effective communication with guests. Prompt responses, personalized messages, and anticipating guest needs are crucial for positive reviews and repeat bookings.
Accommodating guest requests for check-in or check-out times outside the standard schedule, often requiring flexibility and communication from the host.
Parking a vehicle in a restricted area or in violation of local parking regulations, which may result in fines or towing, impacting the guest experience and potentially leading to negative reviews for short-term rental hosts.
A detailed cleaning approach for short-term rentals going beyond basic tidying to create a truly hygienic and welcoming environment, often exceeding standard cleaning protocols.
Upgraded features and conveniences in a short-term rental that go beyond the basics to enhance guest comfort and satisfaction, potentially increasing booking appeal and justifying higher rates.
The art and science of enhancing the interior of a short-term rental to create a functional, aesthetically pleasing, and welcoming space that aligns with the target guest persona.
Features and conveniences provided within a short-term rental unit itself, such as a fully equipped kitchen, washer/dryer, Wi-Fi, smart home devices, or entertainment systems.
Internet of Things devices used in short-term rentals for enhanced guest experiences, such as smart locks, thermostats, and lighting systems.