A comprehensive document outlining the aesthetic and functional standards for a short-term rental property, ensuring a cohesive and branded guest experience across all listings.
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Glossary Term: Guest Experience
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A professional service where an expert assesses and advises on furniture arrangement, decor, and overall presentation to maximize a rental property’s appeal in photographs and during guest stays.
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups, saving time and ensuring consistency.
Collaborations between hosts and local businesses or tour operators to offer guests exclusive discounts or packages on activities, attractions, or services, enhancing their overall travel experience.
Pre-written messages designed to streamline host communication with guests, covering common inquiries, booking confirmations, check-in instructions, house rules, and post-stay follow-ups.
Methods used by hosts to gather structured feedback from guests after their stay, such as online surveys, review requests, or feedback forms, enabling improvements and addressing any issues.
A curated selection of thoughtful gifts, snacks, or essential items provided to guests upon arrival, enhancing their welcome experience and setting a positive tone for their stay.
The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.
Amenities designed to promote relaxation and sleep in short-term rentals, such as blackout curtains or white noise machines.
A hypothetical term emphasizing the importance of intelligent and effective communication with guests. Prompt responses, personalized messages, and anticipating guest needs are crucial for positive reviews and repeat bookings.
Accommodating guest requests for check-in or check-out times outside the standard schedule, often requiring flexibility and communication from the host.
Outdoor areas of a short-term rental property that are watered using an irrigation system. Maintaining a healthy and attractive landscape can enhance the guest experience.