A thoughtful collection of local treats, essentials, and information provided to guests upon arrival at a short-term rental.
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Glossary Term: Guest Experience
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Warm, welcoming, and informative communication that makes guests feel valued and enhances their overall experience.
A comprehensive document outlining the aesthetic and functional standards for a short-term rental property, ensuring a cohesive and branded guest experience across all listings.
A professional service where an expert assesses and advises on furniture arrangement, decor, and overall presentation to maximize a rental property’s appeal in photographs and during guest stays.
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups, saving time and ensuring consistency.
Collaborations between hosts and local businesses or tour operators to offer guests exclusive discounts or packages on activities, attractions, or services, enhancing their overall travel experience.
Pre-written messages designed to streamline host communication with guests, covering common inquiries, booking confirmations, check-in instructions, house rules, and post-stay follow-ups.
Methods used by hosts to gather structured feedback from guests after their stay, such as online surveys, review requests, or feedback forms, enabling improvements and addressing any issues.
A curated selection of thoughtful gifts, snacks, or essential items provided to guests upon arrival, enhancing their welcome experience and setting a positive tone for their stay.
The act of carefully selecting and organizing attractions, activities, and experiences to create personalized itineraries for short-term rental guests.
The process of researching, organizing, and booking activities and experiences for guests during their stay, often provided as an additional service by short-term rental hosts or property managers.
Providing guests with curated lists of recommended activities, attractions, restaurants, and local experiences tailored to their interests and the destination.