Describes the role of curating unique and memorable experiences for guests beyond the basic accommodation, such as local recommendations, activities, and partnerships.
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Glossary Term: Guest Experience
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Highlights the value of having in-depth knowledge of the local area, including attractions, restaurants, and hidden gems, to enhance the guest experience.
The ongoing upkeep and repair of a short-term rental property, ensuring it remains functional and appealing to guests. This includes tasks like plumbing repairs, appliance maintenance, and landscaping.
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
The optimization of short-term rental management and guest experiences for mobile devices. This includes having a mobile-friendly website and using property management software with mobile apps for hosts and guests.
Any exterior areas associated with a short-term rental property, such as balconies, patios, gardens, or pools. Well-maintained and appealing outdoor spaces can enhance the guest experience and justify higher rental rates.
The art and science of crafting memorable and positive experiences for guests staying in short-term rentals. This encompasses all aspects of the guest journey, from pre-booking to post-stay, and focuses on creating a cohesive and delightful experience.
The integration of internet-connected devices and appliances in short-term rentals to enhance guest experience, improve security, and automate tasks.
A lighthearted term for a welcome package or gesture provided to guests upon arrival at a short-term rental property.
A term for a host passionate about providing exceptional hospitality and creating memorable experiences for their guests.
Emphasizes the critical importance of maintaining exceptionally high standards of cleanliness and hygiene in short-term rentals, especially in the context of guest expectations and reviews.