The Ojalá Effect in short-term rentals refers to the positive impact that exceeding guest expectations can have on bookings and reviews. Just as the Spanish phrase “Ojalá” expresses a hopeful wish, the Ojalá Effect aims to create a memorable and positive experience that guests will rave about, leading to increased...
An “Ojalá Moment” is a specific instance within a guest’s stay that creates a lasting positive impression and embodies the Ojalá Effect. It could be a thoughtful gesture, a personalized touch, a breathtaking view, or any memorable experience that surpasses expectations and leaves guests feeling happy and grateful.
Strategies and practices used to eliminate or neutralize unpleasant smells in a short-term rental property, ensuring a fresh and welcoming environment for guests.
Products used to eliminate unpleasant smells in a short-term rental property, often employed between guest stays to ensure a fresh and welcoming environment.
Providing extra amenities or experiences for a fee, like airport transportation, grocery delivery, or guided tours, to enhance guest satisfaction and generate additional income.
A renowned advertising executive who emphasized the importance of understanding the customer and building strong brand identities. His principles are relevant to crafting compelling listings and guest experiences in short-term rentals.
A cleaning service offered during a guest’s stay at a short-term rental property, typically for longer bookings, to maintain cleanliness and hygiene standards.
Connecting a smart thermostat system to the short-term rental property to allow for remote temperature control, energy savings, and enhanced guest comfort.
Providing guests with complimentary access to streaming services like Netflix, enhancing their entertainment options during their stay.
Excessive noise levels that can negatively impact the guest experience and lead to complaints, especially in urban short-term rentals.
The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
Curated suggestions for local attractions, restaurants, activities, and points of interest that enhance the guest experience and encourage exploration of the surrounding area.
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