Providing extra amenities or experiences for a fee, like airport transportation, grocery delivery, or guided tours, to enhance guest satisfaction and generate additional income.
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Glossary Term: Guest Experience
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A renowned advertising executive who emphasized the importance of understanding the customer and building strong brand identities. His principles are relevant to crafting compelling listings and guest experiences in short-term rentals.
A Hawaiian word meaning “family” that is often used in the short-term rental industry to emphasize the importance of creating a welcoming and hospitable environment for guests.
A popular Friday night event in Barbados featuring fresh seafood, music, and dancing, which can be a highlight for guests staying in short-term rentals on the island.
The Ojalá Effect in short-term rentals refers to the positive impact that exceeding guest expectations can have on bookings and reviews. Just as the Spanish phrase “Ojalá” expresses a hopeful wish, the Ojalá Effect aims to create a memorable and positive experience that guests will rave about, leading to increased...
An “Ojalá Moment” is a specific instance within a guest’s stay that creates a lasting positive impression and embodies the Ojalá Effect. It could be a thoughtful gesture, a personalized touch, a breathtaking view, or any memorable experience that surpasses expectations and leaves guests feeling happy and grateful.
Providing guests with complimentary access to streaming services like Netflix, enhancing their entertainment options during their stay.
Excessive noise levels that can negatively impact the guest experience and lead to complaints, especially in urban short-term rentals.
The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
A cleaning service offered during a guest’s stay at a short-term rental property, typically for longer bookings, to maintain cleanliness and hygiene standards.
Connecting a smart thermostat system to the short-term rental property to allow for remote temperature control, energy savings, and enhanced guest comfort.
Curated suggestions for local attractions, restaurants, activities, and points of interest that enhance the guest experience and encourage exploration of the surrounding area.