Crafting detailed and accurate property descriptions that proactively address frequent guest requests and highlight relevant features.
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Glossary Term: Guest Expectations
52 posts
Clearly defined rules communicated to guests regarding noise levels during specific times, outlining expected behavior and potential consequences for violations.
Amenities listed in a property description that are so standard they are almost unnecessary to mention, yet often included for emphasis, e.g.,
Facilitating direct and transparent communication between property owners and guests, fostering trust and satisfaction.
The degree to which a short-term rental listing accurately represents the property, amenities, and guest experience, ensuring transparency and setting realistic expectations for potential guests.
The level of cleanliness, amenities, and overall experience guests anticipate from a short-term rental based on property descriptions, photos, reviews, and platform standards.
Setting unrealistically high cleaning standards that are difficult to maintain consistently or are cost-prohibitive can lead to operational challenges and financial strain.
The subjective assessment by potential guests of whether the price of a short-term rental aligns with the perceived benefits and amenities offered, influencing booking decisions.
Guidelines and best practices for providing exceptional service and creating a welcoming and comfortable environment for guests.
Guidelines and restrictions established by the host for guests staying at their short-term rental, such as no smoking or pet policies.
Maintaining a high standard of cleanliness, amenities, and overall guest experience in a short-term rental property to meet or exceed guest expectations and garner positive reviews.
A hypothetical set of guidelines for creating accurate, detailed, and transparent listing descriptions that comply with platform rules and guest expectations.