Utilizing instant messaging features within platforms or dedicated apps for swift communication with guests regarding bookings, inquiries, or issues.
Menu
Glossary Term: Guest Communication
356 posts
Enabling guests to submit maintenance requests by scanning a QR code linked to a dedicated communication channel or platform.
Facilitating a system for reporting lost and found items through a QR code linked to a dedicated communication channel or platform.
A feature on booking platforms that allows potential guests to inquire about the availability and pricing of a short-term rental for specific dates without committing to a reservation.
A metric used by Airbnb and VRBO to track how quickly a host responds to guest inquiries and booking requests, influencing search ranking and Superhost status.
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
Emphasizes the importance of timely and effective communication between hosts and guests throughout the booking process and stay, fostering trust and enhancing the overall experience.
Establishing consistent and standardized communication practices with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
A dedicated website for a short-term rental property or portfolio that provides detailed information, photos, availability, booking options, and guest resources.
Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas for improvement.
Strategies for efficiently handling multiple guest inquiries, booking requests, and messages simultaneously, especially during peak seasons.
A system for handling lost and found items left behind by guests, ensuring their efficient retrieval or return.