Specialized software designed to help manage various aspects of short-term rentals, including bookings, guest communication, and finances.
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Glossary Term: Guest Communication
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A feature within property management software that consolidates guest messages from different platforms into a single inbox.
An inquiry from a potential guest to reserve a short-term rental for specific dates. Hosts can choose to accept, decline, or send a special offer in response to a booking request.
An official notification sent to the guest and host confirming the reservation details, including dates, rates, and house rules.
The process of handling reservations, including inquiries, confirmations, cancellations, and guest communication.
Platforms or tools that allow hosts to schedule and automate guest communications, such as booking confirmations, check-in instructions, and post-stay messages.
The principle of being open and honest with potential guests about all aspects of the short-term rental, including its features, rules, and any potential drawbacks.
Specific guidelines and regulations regarding the use of swimming pools, hot tubs, or other water features at short-term rental properties to ensure guest safety and prevent accidents.
A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails, text messages, and messaging apps.
A feature on Airbnb and VRBO that allows potential guests to contact hosts with questions before booking.
Communication methods like email or in-app messaging that allow hosts and guests to respond at their convenience, without requiring an immediate reply.
A method of communicating with guests where messages are not exchanged in real-time. This allows hosts and guests to respond at their convenience, utilizing tools like email or messaging platforms.