Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
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Glossary Term: Guest Communication
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The use of software to automate communication with guests, such as sending booking confirmations, check-in instructions, and responding to frequently asked questions.
Virtual backgrounds used during online meetings, increasingly popular for remote property tours and guest interactions.
A type of thermal printer used for generating labels, often utilized by hosts for luggage tags, key identifiers, or other organizational purposes.
Software used to manage interactions with guests, including communication, booking history, and preferences.
Detailed information provided to guests about how to access the property, including directions, lock codes, and wifi passwords.
A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
An automated conversational interface used on booking platforms or by individual hosts to answer guest inquiries, provide property information, and assist with bookings.
Software solutions that enhance the guest journey by providing unified communication, personalized recommendations, and access to local services.
A comprehensive software system designed to streamline various aspects of short-term rental management, from bookings and payments to guest communication and cleaning schedules.
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
The overall experience a guest has while staying at a short-term rental, encompassing everything from booking to check-out.