Guidelines and procedures regarding guests requesting to check out of a short-term rental property after the designated check-out time, often subject to availability and potential fees.
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Glossary Term: Guest Communication
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The speed at which a host responds to guest inquiries and messages. A high response rate is crucial for achieving Superhost status and attracting bookings.
An instant messaging platform within Facebook, often used by short-term rental hosts to communicate with potential and existing guests in real-time.
Utilizing digital tools and platforms designed to streamline tasks like booking management, communication, and financial tracking.
The proactive and comprehensive approach to creating positive and memorable experiences for guests throughout their entire short-term rental journey.
The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
The ongoing process of building and maintaining positive relationships with short-term rental guests, fostering loyalty and repeat bookings.
Determining the optimal frequency and timing for communication with guests, from pre-booking inquiries to post-stay follow-ups.
A comprehensive management approach where a third-party company handles all aspects of a short-term rental, from listing creation to guest communication and cleaning.
The practice of clearly communicating water usage policies and potential charges to guests in advance, especially in areas with water scarcity or high usage rates.
An online platform provided by platforms like Airbnb and VRBO where hosts can manage their listings, bookings, and communication with guests.
A documented record of guest communications, property condition reports, and incident details used for resolving disputes, insurance claims, or legal issues.