A software or platform used to log, manage, and resolve guest issues or maintenance requests related to a short-term rental property.
Glossary Term: Guest Communication
The use of internet-connected devices and platforms to facilitate communication with guests, such as smart speakers for providing information or messaging systems integrated with booking platforms.
Utilizing an iPad as a modern alternative to a traditional guest book. Guests can leave reviews, access property information, and communicate with the host.
Using an iPad as a dedicated communication tool for guests to contact the host, request services, or access property information.
Phrases or sayings specific to a particular language or region that might not be easily understood by non-native speakers. Hosts should be mindful of these when communicating with international guests.
The built-in communication platform on Airbnb and VRBO that allows hosts and guests to interact securely before, during, and after a booking.
Detailed directions and information provided to guests on how to access the property, parking information, and other relevant details upon arrival.
The speed at which a host responds to inquiries and booking requests from potential guests on platforms like Airbnb and VRBO, impacting booking rates and guest satisfaction.
The reasoning provided by a host for charging specific fees or requiring certain conditions from guests, such as a security deposit for potential damages or a minimum stay requirement during peak season.
Having plans and procedures in place to handle emergencies that may arise during a guest’s stay, such as natural disasters, medical emergencies, or security incidents.
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.