A software or platform used to log, manage, and resolve guest issues or maintenance requests related to a short-term rental property.
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Glossary Term: Guest Communication
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The use of internet-connected devices and platforms to facilitate communication with guests, such as smart speakers for providing information or messaging systems integrated with booking platforms.
Utilizing an iPad as a modern alternative to a traditional guest book. Guests can leave reviews, access property information, and communicate with the host.
Using an iPad as a dedicated communication tool for guests to contact the host, request services, or access property information.
Phrases or sayings specific to a particular language or region that might not be easily understood by non-native speakers. Hosts should be mindful of these when communicating with international guests.
A feature within the messaging systems of platforms like Airbnb and VRBO that allows hosts to disregard and hide messages from specific guests, often used to manage unwanted communication or inquiries.
The built-in communication platform on Airbnb and VRBO that allows hosts and guests to interact securely before, during, and after a booking.
Detailed directions and information provided to guests on how to access the property, parking information, and other relevant details upon arrival.
The speed at which a host responds to inquiries and booking requests from potential guests on platforms like Airbnb and VRBO, impacting booking rates and guest satisfaction.
The reasoning provided by a host for charging specific fees or requiring certain conditions from guests, such as a security deposit for potential damages or a minimum stay requirement during peak season.
Having plans and procedures in place to handle emergencies that may arise during a guest’s stay, such as natural disasters, medical emergencies, or security incidents.
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.