Providing customer service and communication to guests in multiple languages to cater to a wider audience and enhance their experience.
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Glossary Term: Guest Communication
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The process of handling guest inquiries, booking requests, and other communications received through various platforms like Airbnb and VRBO.
A digital or physical resource providing guests with all necessary information about the property and their stay, including check-in/out instructions, house rules, local recommendations, and emergency contacts.
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups, saving time and ensuring consistency.
A pre-written message that hosts can personalize and send to guests upon booking confirmation, expressing gratitude, providing arrival instructions, and setting expectations for their stay.
A software or platform used to log, manage, and resolve guest issues or maintenance requests related to a short-term rental property.
A transparent breakdown of cleaning costs associated with a short-term rental, detailing specific tasks and associated charges.
Staff members fluent in Italian, serving as a valuable asset for short-term rental properties targeting Italian-speaking guests or located in Italian-speaking regions.
A simplified mobile phone with large buttons, often provided in rentals for guests who may not have or use smartphones, ensuring easy communication.
A standardized test designed to measure intelligence. While not directly related to short-term rentals, having strong problem-solving and analytical skills is valuable for managing bookings, guest communication, and property maintenance.
A hypothetical term emphasizing the importance of intelligent and effective communication with guests. Prompt responses, personalized messages, and anticipating guest needs are crucial for positive reviews and repeat bookings.
Accommodating guest requests for check-in or check-out times outside the standard schedule, often requiring flexibility and communication from the host.