A comprehensive guide provided to guests upon arrival at a short-term rental, containing essential information about the property, amenities, house rules, and local recommendations.
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Glossary Term: Guest Communication
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The tools and strategies used to interact with guests before, during, and after their stay, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
Potential disturbances and sound levels that guests might experience at a short-term rental property, both internally and from the surrounding environment. Managing noise levels is crucial for ensuring guest comfort and avoiding complaints.
A situation where a host accidentally accepts multiple bookings for the same dates, leading to potential double-bookings and significant guest dissatisfaction. Implementing robust booking management systems and practices is crucial for avoiding overbookings.
The period of highest demand for short-term rentals in a particular location, often characterized by increased bookings, higher occupancy rates, and premium pricing. Effective peak season management involves optimizing pricing, staffing, and inventory.
A software solution that centralizes communication with guests, allowing property managers to send automated messages, answer inquiries, and manage reviews.
Communication channels used to interact with potential and confirmed guests, like Airbnb messaging or VRBO’s platform.
A formal request from a guest or host to address repairs or upkeep needed at a short-term rental property.
Using software to automate guest communication, such as sending check-in instructions, answering FAQs, or requesting reviews.
An online software solution designed to help hosts or managers oversee multiple aspects of their short-term rental business.
A playful term for an ideal guest who is respectful, responsible, and leaves positive reviews after their stay.