Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.
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Glossary Term: Feedback Management
6 posts
Describes the collection of guest reviews that paint a comprehensive picture of a rental property and host, highlighting both positive and negative feedback to inform future guests and guide host improvements.
Actively seeking and responding to guest feedback, both positive and negative, is essential for improving your rental and attracting future guests.
Reviews, ratings, and comments provided by guests after their stay, offering valuable insights into guest satisfaction and areas for improvement.
A system for collecting, analyzing, and responding to guest feedback, including reviews, surveys, and direct communication.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.