The act of leaving feedback and ratings about a vacation rental experience, influencing the property’s reputation and future bookings.
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Glossary Term: Feedback
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The proactive monitoring, analysis, and response to guest reviews across various platforms to improve reputation, build trust, and attract future bookings.
The different forms of feedback provided by guests and hosts on short-term rental platforms, including star ratings, written reviews, and private feedback.
Feedback and ratings provided by guests after their stay at a short-term rental property, influencing future booking decisions.
A critical assessment of a rental property or host experience left by a guest on a platform like Airbnb or VRBO, potentially impacting future bookings and reputation.
A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property to others.
Hungarian term for “Property Review,” emphasizing the importance of guest feedback in shaping the reputation and success of short-term rentals on platforms like Airbnb and VRBO.
Providing a digital or physical guest book where guests can leave reviews, offer suggestions, and access helpful information about the property and surroundings.
Evaluations and feedback left by guests after their stay at a short-term rental, publicly viewable on platforms like Airbnb and VRBO.
Maintaining clear and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to ensure a positive experience and address any concerns promptly.
A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to others, providing insights for improvement.
Highlights the significance of clear, timely, and effective communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.