Describes a host’s willingness to go above and beyond to accommodate guest requests and ensure a positive rental experience. This can include providing early check-in, offering local recommendations, or resolving issues promptly.
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Glossary Term: Exceptional Service
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Going above and beyond to create an exceptionally positive and memorable experience for guests, exceeding their expectations and fostering loyalty.
A designation awarded to top-rated Airbnb hosts who consistently meet specific performance criteria, including high response rates and positive guest reviews.
The highest rating that guests can award to a short-term rental property and host, reflecting exceptional service, cleanliness, amenities, communication, and overall experience.
A state of extreme happiness and satisfaction experienced by guests during their stay at a short-term rental, often resulting from exceeding expectations and providing exceptional service.