A dedicated platform within Airbnb for hosts and guests to communicate and resolve any issues or disputes related to bookings.
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Glossary Term: Dispute Resolution
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Methods of resolving disputes between short-term rental hosts and guests outside of court, such as mediation or arbitration, often facilitated by platforms like Airbnb or VRBO.
The process of addressing and resolving conflicts or disagreements that may arise between hosts and guests, or between property managers and owners, related to short-term rental agreements.