A legal venue for resolving disputes, typically involving smaller amounts of money, that may arise between hosts and guests, such as property damage or unpaid fees.
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Glossary Term: Dispute Resolution
15 posts
The penalties or actions taken against guests who violate the established house rules, ranging from warnings to financial penalties to eviction from the property.
A neutral third party who may be called upon to mediate disputes between short-term rental hosts, guests, and platforms like Airbnb or VRBO.
An independent professional who investigates and resolves complaints related to short-term rentals, acting as a mediator between guests, hosts, and platforms.
A legally binding contract between the host and guest outlining the terms and conditions of the short-term rental, including booking details, house rules, cancellation policies, and liability waivers.
A documented record of guest communications, property condition reports, and incident details used for resolving disputes, insurance claims, or legal issues.
Documentation, such as photos, videos, or written reports, collected to support claims of property damage caused by guests during their stay.
The legal process of ending a rental agreement or management contract prematurely, typically following specific terms and conditions outlined in the agreement.
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
The formal procedure for challenging a decision made by a platform like Airbnb or VRBO, such as a booking cancellation penalty or a negative review.
A section in a rental agreement that requires disputes between the host and guest to be settled through binding arbitration instead of court.