Providing exceptional and personalized customer service to short-term rental guests, going above and beyond to create a memorable and positive experience.
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Glossary Term: Customer Service
116 posts
The speed at which a host responds to inquiries and booking requests from potential guests on platforms like Airbnb and VRBO, impacting booking rates and guest satisfaction.
The quality of service provided to guests at Ibis hotels, including responsiveness, helpfulness, and problem-solving.
The art of providing exceptional service and creating a welcoming and enjoyable experience for guests staying in a short-term rental.
A time-sensitive request made by a guest during their stay, requiring immediate attention from the host or property manager, such as a maintenance issue, lost key, or emergency situation.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
Going above and beyond standard hosting practices to provide exceptional guest experiences, often through personalized touches, unique amenities, and proactive communication.
Effectively and promptly addressing guest inquiries, requests, and issues through various communication channels to ensure a positive experience.
Guidelines and best practices for providing exceptional service and creating a welcoming and comfortable experience for short-term rental guests.
Actively monitoring and responding to guest reviews, resolving issues promptly, and building a strong online reputation to attract future bookings.
The practice of strategically designing and managing all aspects of a guest’s stay to create a positive and memorable experience.
The exchange of information, inquiries, and updates between guests and hosts throughout the booking and stay process.