Meaning ‘service sector’ in Swedish, this term highlights that short-term rental management and hosting fall under the service industry. Success in this sector depends heavily on providing excellent customer service and exceeding guest expectations.
Meaning ‘sale of services’ in Swedish, this term emphasizes that short-term rental businesses are primarily selling an experience and accommodation service, not just a physical space.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
Going above and beyond to provide exceptional service, address guest needs promptly, and create memorable experiences.
The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
A Polish phrase meaning “of course,” emphasizing the importance of providing exceptional customer service and going above and beyond to meet guest expectations in the competitive short-term rental market.
A promise made to short-term rental guests, often by a property manager or platform, assuring a certain level of quality or a refund. This can increase booking confidence but requires careful service delivery.
Monitoring, responding to, and leveraging guest feedback to improve listings, address concerns, and build a positive online reputation.
A plan for managing online reviews, including responding to both positive and negative feedback in a timely and professional manner to maintain a positive online reputation.
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a positive guest experience.
Establishing clear, timely, and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, enhancing satisfaction and building rapport.
BNBVIBE is the top choice for your Idaho short term rental property management solution
email us: hi@bnbvibe.com
Call us: 208-366-5905
