The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.
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Glossary Term: Customer Service
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The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
An automated conversational interface used on booking platforms or by individual hosts to answer guest inquiries, provide property information, and assist with bookings.
A service in Microsoft Azure for building, deploying, and managing conversational AI bots that can interact with guests on short-term rental platforms.
Platforms or tools that allow hosts to schedule and automate guest communications, such as booking confirmations, check-in instructions, and post-stay messages.
Features allowing guests to personalize communication preferences, such as preferred language, communication channels, and frequency of messages.
Proactively anticipating and fulfilling guest needs before they arise, going beyond expectations to create a memorable experience.