The overall impression and satisfaction a guest has during their stay at a short-term rental, encompassing all aspects from pre-booking communication to check-out.
Menu
Glossary Term: Customer Satisfaction
20 posts
The process of enhancing various aspects of the guest journey, from booking to checkout, to provide a positive and memorable experience.
The highest rating achievable on platforms like Airbnb and VRBO, representing exceptional guest satisfaction across various aspects of the rental experience.
Strategies and efforts aimed at providing guests with a positive and memorable stay, from pre-arrival to post-departure.
The overall experience a guest has while staying at a short-term rental, encompassing everything from booking to check-out.
The use of digital surveys or feedback forms to automatically collect guest reviews and insights after their stay.
Feedback left by guests after their stay, providing insights into the property’s condition, host’s communication, and overall experience, influencing future bookings.
A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.