A system for handling maintenance requests from guests, including tracking, communication with service providers, and resolution.
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Glossary Term: Communication
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Clear, concise, and timely communication between hosts and guests throughout the booking and stay process.
Warm, welcoming, and informative communication that makes guests feel valued and enhances their overall experience.
A cleaning schedule for a short-term rental that varies based on occupancy and booking frequency. This approach offers flexibility but requires careful planning and communication with cleaning staff.
The process of working with guests or co-hosts to jointly plan and personalize travel itineraries, enhancing guest satisfaction and fostering a sense of co-creation.
The built-in communication platform on Airbnb and VRBO that allows hosts and guests to interact securely before, during, and after a booking.
The overall impression and satisfaction level of guests staying at a short-term rental property, encompassing factors like communication, cleanliness, amenities, and overall comfort.
Maintaining clear and proactive communication with guests throughout their stay, providing timely responses to inquiries, and addressing any concerns promptly.
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.
Communication between hosts and guests through platform messaging systems or other channels, facilitating booking inquiries, check-in instructions, and support.
The overall level of excellence and satisfaction provided to guests staying in a short-term rental, encompassing factors such as cleanliness, communication, amenities, and overall experience.
Elements influencing guest trust and booking decisions, including reviews, property descriptions, host communication, and verification badges.