Requests submitted by guests or identified by property managers for repairs, upkeep, or maintenance tasks at a short-term rental property.
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Glossary Term: Communication
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Pre-written messages used by hosts or property managers to communicate efficiently with guests, addressing common inquiries and providing information.
The ability to communicate with guests and manage listings in languages other than the host’s primary language, important for attracting international travelers.
Customizable options on platforms like Airbnb and VRBO that allow hosts to manage how and when they receive booking requests, messages, and other updates.
A hypothetical mobile application designed specifically for guests staying in short-term rentals, offering features like booking management, local recommendations, and communication with hosts.
The valuable insights and suggestions provided by guests after their stay, often through reviews or direct communication, which can help hosts improve their properties and services.
The overall impression and satisfaction a guest derives from their stay at a short-term rental property, encompassing all aspects of their experience.
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, enhancing the guest experience for international travelers.
Managing guest communications across multiple platforms, such as Airbnb, VRBO, and direct bookings, using tools that centralize messaging for efficiency.
The ability to communicate with guests in multiple languages, either directly or through translation services, expanding the potential guest pool and improving customer service.
The duties and obligations of a short-term rental host, including providing accurate listing information, ensuring guest safety, and addressing guest concerns.