The speed at which hosts respond to booking inquiries and guest messages, crucial for securing bookings and providing excellent customer service.
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Glossary Term: Communication
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Digital tools that help manage and automate tasks related to short-term rental properties, including cleaning, maintenance, communication, and guest check-in/check-out.
The set of guidelines and best practices for hosts and guests when communicating through messaging platforms on Airbnb and VRBO, ensuring clear, respectful, and efficient interactions.
Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
Prompt and effective communication with guests is crucial for a positive rental experience. This includes responding to inquiries, providing check-in instructions, and addressing any concerns.
Providing excellent guest interaction, whether in person or remotely, can significantly impact guest satisfaction and lead to repeat bookings.
A feature on some messaging platforms that allows hosts to highlight important information, such as house rules or check-in instructions, at the top of their inbox or a specific conversation thread.
The exchange of information and interaction between a short-term rental owner/manager and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, and post-stay feedback.
Describes a seamless and integrated guest experience in short-term rentals, where elements like communication, check-in, and local recommendations are effortlessly interwoven.
A booking without a predetermined checkout date, allowing guests to stay as long as needed. Often subject to minimum stay requirements and requires clear communication with the host.
The degree to which a short-term rental business streamlines its operations, communication, and processes for optimal performance.
A Spanish word expressing hope or desire, often used by hosts and guests in reviews and communication to convey positive sentiments about the stay or experience.