A measure of how quickly and effectively a short-term rental host responds to guest inquiries, booking requests, and messages, often influencing booking decisions and overall guest satisfaction.
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Glossary Term: Communication Speed
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Maintaining a prompt and consistent response time to guest inquiries and messages, demonstrating professionalism and attentiveness.
A metric that measures how quickly and consistently a host responds to inquiries and messages from potential guests on short-term rental platforms.
The speed at which a host responds to inquiries and booking requests from potential guests on platforms like Airbnb and VRBO, impacting booking rates and guest satisfaction.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.