Prioritizing the guest experience in all aspects of property management, from communication and maintenance to problem-solving and feedback.
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Glossary Term: Communication Skills
6 posts
An important skill for short-term rental owners and managers, particularly when dealing with guest requests, pricing negotiations, and vendor contracts.
Prompt and efficient communication with guests, answering inquiries and addressing concerns in a timely manner.
A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.
A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.
The ability to communicate effectively with guests from diverse cultural backgrounds, respecting their customs and preferences.