The interaction and information exchange between hosts and guests before, during, and after a short-term rental booking.
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Glossary Term: Communication Channels
18 posts
The ongoing interaction between hosts/property managers and their guests, encompassing pre-arrival information, check-in instructions, during-stay support, and post-stay feedback.
The preferred methods and frequency of communication for guests, such as email, text messaging, or in-app messaging, allowing hosts to tailor their interactions accordingly.
Clear and timely communication between hosts and guests, fostering positive relationships and addressing inquiries promptly.
The exchange of information, inquiries, and updates between hosts and guests throughout the booking process and during their stay.
The process of effectively communicating with guests before, during, and after their stay, encompassing booking confirmations, check-in instructions, and post-stay feedback.