Voice over Internet Protocol phone systems allow hosts and property managers to make and receive calls over the internet, often offering features like call forwarding, voicemail transcription, and virtual numbers for managing multiple properties.
Communication exchanged between hosts and guests through spoken words, either in person or remotely, which can be important for building rapport and addressing concerns.
A mobile application designed for guests staying in short-term rentals, often providing features like booking management, communication with hosts, access instructions, and local recommendations.
The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
An online platform or section of a website where guests can access their booking details, communicate with hosts, make payments, and access relevant information about their stay.
The process of developing a comprehensive guidebook for guests, including information about the property, amenities, local attractions, transportation, and house rules.
A digital or physical guide provided to guests upon arrival at a short-term rental. It typically includes information on house rules, Wi-Fi passwords, appliance instructions, local recommendations, and emergency contacts.
Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.