Detailed instructions provided to guests on how to access the short-term rental property upon arrival, including key codes, lockbox information, or instructions for meeting a property manager.
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Glossary Term: Check-in
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The method by which guests can enter and exit a short-term rental property, such as keyless entry, lockboxes, or meeting the host in person.
A seamless and welcoming check-in experience for guests, often involving clear instructions, keyless entry, and a prepared property.
Typically offered by larger short-term rental properties or those within a hotel-like setting, these services provide guests with assistance similar to a traditional hotel front desk, such as check-in/out, concierge services, and luggage storage.
Personalized check-in services where a host or representative physically greets guests upon arrival, provides property tours, and answers questions.
A service offered by some short-term rental hosts where guests can leave their luggage before check-in or after check-out.
Accommodating guest requests for check-in or check-out times outside the standard schedule, often requiring flexibility and communication from the host.
The process of securely transferring keys or access information to guests upon their arrival and retrieving them upon their departure.
Providing guests with a seamless and convenient check-in experience, such as using keyless entry systems, providing clear instructions, and offering flexible arrival times.
Allows guests to check into their rental using a mobile device, often through a dedicated app or website. This provides convenience and a contactless check-in experience.
A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property orientation.
The overall experience a guest has from the moment of booking confirmation to their arrival at the short-term rental property.