A comprehensive guide provided to guests upon arrival, containing essential information about the property, amenities, house rules, and local recommendations.
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Glossary Term: Check-in Instructions
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A digital or physical guide providing guests with essential information about the property, amenities, house rules, and local recommendations.
The method by which guests enter and access the short-term rental property, such as keyless entry, lockboxes, or on-site staff.
A comprehensive guide co-created by property owners and co-hosts or property managers, providing guests with essential information about the short-term rental, local area, and house rules.
The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
Establishing and maintaining clear, timely, and effective communication channels with guests throughout their stay, from booking to checkout.
An automated email or message sent to guests upon successfully booking a short-term rental. The ebooking confirmation typically includes reservation details, property information, and check-in instructions.
An official notification sent to guests upon successfully reserving a short-term rental, outlining booking details, house rules, and check-in instructions.
Digital documents or emails provided to guests upon booking confirmation, containing essential information about the property, amenities, and local area.
The process of effectively communicating with guests before, during, and after their stay, encompassing booking confirmations, check-in instructions, and post-stay feedback.
The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.