Utilizing automated messaging tools to streamline communication, provide instant responses to common inquiries, and personalize guest interactions.
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Glossary Term: Chatbots
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Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.
Using software to automate guest communication, such as sending check-in instructions, answering FAQs, or requesting reviews.
A branch of artificial intelligence used in chatbots and automated messaging systems to understand and respond to guest inquiries in a human-like way.
The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
A service in Microsoft Azure for building, deploying, and managing conversational AI bots that can interact with guests on short-term rental platforms.