A situation where a guest makes a booking on a short-term rental platform like Airbnb or VRBO, but the reservation is later canceled or never actually existed. This can be due to various reasons, including fraudulent activity or technical errors.
Glossary Term: Cancellations
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The terms and conditions that outline the rules and penalties for guests who need to cancel their booking at a short-term rental property.
In the context of short-term rental management, breakage refers to revenue lost due to cancellations, guest no-shows, or other unforeseen circumstances.