The process of visually outlining the steps a guest takes from initial awareness of a rental property to booking, their stay, and beyond, focusing on optimizing each touchpoint for a positive guest experience.
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Glossary Term: Booking Process
28 posts
Relating to short-term rentals, UX encompasses all aspects of the guest’s interaction with the property listing, booking process, stay, and post-stay communication, aiming for a positive and seamless experience.
The path a guest takes from the moment they discover a short-term rental listing to the completion of their booking and beyond, encompassing all interactions with the website, app, and host.
The process of improving the ease and efficiency with which guests can navigate and interact with your short-term rental listing, booking process, and communication channels.
A website or app design approach that prioritizes the user experience on mobile devices, ensuring that listings, booking processes, and communication are optimized for smartphones and tablets.
The process of providing potential guests with a personalized price quote for their desired stay dates and then facilitating the booking based on that quote.
An option allowing guests to divide the total booking cost into multiple installments, often used for larger bookings or longer stays.
The journey a potential guest takes from first becoming aware of your property to booking a stay. Understanding this funnel helps optimize marketing and guest experience.
A booking option on platforms like Airbnb and VRBO that allows guests to book a property instantly without requiring host approval, potentially increasing booking speed and convenience.
Ensuring that provided quotes for bookings accurately reflect the final price, including all fees, taxes, and potential discounts.
Enabling guests to book instantly without requiring host approval, leading to increased bookings and a seamless reservation process.
A feature on Airbnb and other platforms that allows guests to book a property instantly without requiring host approval.