A pre-written message that hosts can personalize and send to guests upon booking confirmation, expressing gratitude, providing arrival instructions, and setting expectations for their stay.
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Glossary Term: Booking Confirmation
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A document that outlines the charges for a short-term rental stay, including the nightly rate, cleaning fees, taxes, and any additional services. Provides a clear breakdown of costs for both hosts and guests.
A booking feature that allows guests to reserve a property immediately without requiring manual approval from the host, streamlining the booking process and increasing conversion rates.
The speed and quality of communication between hosts and potential or current guests, influencing booking decisions and overall guest satisfaction.
A feature on short-term rental platforms that allows guests to book a property instantly without waiting for host approval, streamlining the booking process.
An automated email or message sent to guests upon successfully booking a short-term rental. The ebooking confirmation typically includes reservation details, property information, and check-in instructions.
The process of effectively communicating with guests before, during, and after their stay, encompassing booking confirmations, check-in instructions, and post-stay feedback.
The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
A portion of the total booking cost that guests are typically required to pay upfront to secure their reservation for a short-term rental property.