The use of technology to automate and control various aspects of a short-term rental property, such as lighting, temperature, security, and entertainment, often remotely accessible by both hosts and guests.
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Glossary Term: Automation
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The integration of technology and automation into the hospitality industry, often used in short-term rentals for tasks like smart home controls, automated messaging, and keyless entry.
Software used to manage and automate interactions with guests, including communication, bookings, and feedback. It helps build stronger guest relationships and improve retention.
Software that allows hosts to manage their listings across multiple short-term rental platforms like Airbnb, VRBO, and Booking.com from a single dashboard. It automates tasks like calendar synchronization, pricing updates, and guest communication.
A process that allows guests to access the property without any face-to-face interaction with the host, typically through keyless entry systems, lockboxes, or smart locks.
The use of software to automate communication with guests, such as sending booking confirmations, check-in instructions, and responding to frequently asked questions.
A wireless communication protocol used for smart home devices, enabling interconnected amenities like smart locks and thermostats.
Software that allows hosts to manage their listings and bookings across multiple platforms like Airbnb, VRBO, and Booking.com from a central dashboard.
Software used to manage interactions with guests, including communication, booking history, and preferences.
An automated conversational interface used on booking platforms or by individual hosts to answer guest inquiries, provide property information, and assist with bookings.
A systematic approach to managing and optimizing all business processes within a short-term rental company to improve efficiency, reduce costs, and enhance guest satisfaction.
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.