Effective and timely communication with guests before, during, and after their stay at a vacation rental property, including booking confirmations, check-in instructions, and post-stay feedback.
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A fictional representation of an ideal guest for a short-term rental property, based on research and data about target demographics, behaviors, and…
A detailed document outlining the responsibilities, qualifications, and expectations for specific roles within a short-term rental business, such as cleaners, property managers,…
The practice of being open and honest with guests about all aspects of the rental experience, including pricing, house rules, and potential…
The quality of service provided to guests at Ibis hotels, including responsiveness, helpfulness, and problem-solving.