A time-saving technique for hosts to quickly identify key issues and feedback from guest reviews.
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A critical term for impersonal, automated, or delayed communication from a short-term rental host, often relying heavily on templates or lacking in…
Reviews and ratings provided by guests after their stay at a short-term rental, valuable for hosts to improve their offerings and attract…
The variety of communication channels and features available to hosts and guests within a short-term rental platform or through external apps.
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…