A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
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The process of verifying the identity and assessing the risk of potential guests before confirming a booking. This may involve background checks,…
A recognition badge awarded by Airbnb to hosts who consistently receive high ratings and meet specific performance criteria, enhancing their listing visibility…
A security measure implemented by platforms like Airbnb and VRBO to confirm the identity of guests before booking.
A short-term rental that prioritizes environmentally friendly practices, such as using energy-efficient appliances, offering recycling and composting, and sourcing local products.