A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
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The broader sector encompassing businesses that provide lodging, food and beverage, and other services to travelers, including short-term rentals.
A container, typically made of wicker, fabric, or plastic, provided in short-term rentals for guests to store dirty laundry.
The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and…
A document outlining expected behavior and house rules for guests staying in a short-term rental. An etiquette guide helps manage guest expectations…