The practice of tailoring communication with guests to their individual needs and preferences, fostering a more positive and engaging experience throughout their stay.
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The process of actively soliciting, monitoring, and responding to guest feedback to improve property listings, address any issues, and enhance the overall…
A set of questions asked to potential guests before booking to assess their suitability and minimize risks.
The shortest period for which a host is willing to rent out their property.
The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.