The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Methods of resolving disputes between short-term rental hosts and guests outside of court, such as mediation or arbitration, often facilitated by platforms…
A streamlined booking process that allows guests to reserve a stay with as few clicks as possible, minimizing friction and potentially increasing…
Measures taken to ensure the safety and protection of the rental property and its guests, such as security cameras, alarms, or on-site…
The loyalty program of InterContinental Hotels Group (IHG), while not directly related to short-term rentals, it can offer benefits to hosts who…