The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
A comprehensive guide provided to guests upon arrival that includes essential information about the property, amenities, house rules, local recommendations, and emergency…
A rule implemented by hosts to prohibit smoking within their short-term rental properties, often to maintain cleanliness, prevent odors, and comply with…
The practice of digitally improving the quality and appeal of property photographs for online listings.
Meaning ‘job description’ in Swedish, this term emphasizes the importance of clearly defining roles and responsibilities when working with co-hosts, cleaning crews,…
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