The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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A metric that measures the percentage of time a vacation rental property is booked over a specific period, indicating its occupancy performance.
A property owner who does not reside at the rental property and rents it out entirely to guests.
On-demand maintenance and repair services for short-term rental properties, addressing issues like plumbing, electrical, HVAC, or appliance malfunctions to ensure guest satisfaction…
Luxury features offered at some short-term rentals that involve water-based treatments or relaxation, such as hot tubs, Jacuzzis, or swim spas. These…