The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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User-created content such as reviews, ratings, photos, and videos shared by guests about their experiences at a short-term rental property.
Setting lower rental rates during periods of lower demand, such as weekdays or the off-season, to attract more bookings.
Using the host’s name or a personalized brand name to create a unique identity for their short-term rental business and properties.
Providing guests with secure and convenient access to the property, such as keyless entry, lockboxes, or on-site staff.